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Customer reviews of Auto Options Direct Ltd

At Auto Options Direct Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Auto Options Direct Ltd

Auto Options Direct Ltd
5
4.8

Based on 38 customer reviews

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  • 5

    Buying cars is so stressful ! ... Not this time :)

    By jemma R on 28 July 2019 | Verified purchase

    Auto Options Ltd created an excellent customer experience from the moment I enquired about their online advert. I met them within 24hrs, and the car was ready for a test drive. They were helpful and informative about the car I was testing, along with some genuine advice about others I had shortlisted. Following the test drive I decided to purchase. A very fair price was given for part exchange of my existing vehicle which was so helpful to avoid additional things to do ! Today, less than a week after the test drive I have collected my new car and part ex'd my old one . On collection they dealt with everything seamlessly. Ownership paperwork, tax requirements, warranty info, new MOT. After the test drive Auto Options also offered to work on a small dent and paint scratch as part of my purchase and as promised, today it looked pretty much good as new. My VW Bug was ready to go ! .. This was by far my best car purchasing experience - ever ! Thank you :)


  • 5

    Top class dealer

    By lorraine S on 13 March 2019 | Verified purchase

    Honestly in 30 plus odd years of buying cars from dealers I have never had such top class service. GARY was a real pleasure to deal with. From start to finish - beautiful Mecrdes - excellent communication, have no doubts that any after sales advice we need will be happily supplied (although I really don't think it will be needed) all round nice guy. You won't regret visiting the showroom.

    Reply from Auto Options Direct Ltd on 20/04/19

    Thank you for the great review Lorraine, hearing feedback like this lets us know we're getting it right. Wishing you a great summer with your SLK.


  • 5

    No better dealership....anywhere

    By Les F on 28 January 2019 | Verified purchase

    Rob and Gary, yes you feel first name terms are appropriate, are just the nicest guys you could ever do business with. Good price for both the car we bought and the car we part exchanged and they did everything for the sale on site, drove away fully taxed and insured within a very short space of time, even got a discount on an extended warranty! Well worth the 450 mile, 10 hour drive. VERY highly recommended. Despite the distance, they will be first on my list if I swap cars in the future.

    Reply from Auto Options Direct Ltd on 29/01/19

    Thank you very much Les for your kind review. It was really nice to meet you and your wife and thank you for your business and putting your trust in us especially because of the distance you had to travel. Maybe see you again in the future.......


  • 5

    Outstanding.

    By Olivia S on 06 January 2019 | Verified purchase

    Had a great experience with this company. A lovely friendly team. The customer service care is implacable I couldn’t fault it. Would highly recommend!!

    Reply from Auto Options Direct Ltd on 12/01/19

    Thank you for the feedback Olivia, it's great to hear that you're happy with the service.


  • 5

    Bought an BMW3

    By Ravdeep S on 13 December 2018 | Verified purchase

    Absolutely amazing experience!!!!! Never felt so comfortable purchasing a vehicle!!!! Wont go anywhere else!!!!! Loving my M3!!!!! If your looking for a decent car with amazing customer service, this is the place to go!!!!!! A*********

    Reply from Auto Options Direct Ltd on 14/12/18

    Thank you Ravdeep, we're glad you found the whole experience comfortable and we look forward to seeing you and Indi again in the future. Enjoy that exhaust note!


  • 5

    Mazda purchase

    By Christopher P on 18 November 2018 | Verified purchase

    From start to finish an excellent experience and was just first class. The salesman met all our requirements from initially sending more pictures, video of car and documents, to showing us around and offering constructive advice on our purchase before even seeing the car. This allowed us to make the 60mile journey to view and test drive the car. When I picked the car up the salesman met me from the railway station and drove me to the garage. Upon arriving home we experienced trouble in locking the car due to a faulty alarm arming system. This again was promptly rectified by phone within a few hours of first notification to them by phone. I truly recommend this garage for first class service.

    Reply from Auto Options Direct Ltd on 26/11/18

    Thank you Christopher, it's great to hear you found the experience first class. I wish you many marvellous Mazda Mx5 motoring moments :)


  • 5

    They were great and really easy to deal with

    By Stephen S on 17 November 2018 | Verified purchase

    Auto Options Direct restored our faith in the used car trade after a recent 'supermarket' being processed experienced. They were really easy to deal with. Wouldn't hesitate to recommend them. Cheers

    Reply from Auto Options Direct Ltd on 26/11/18

    Thank you Stephen, we're both very happy to hear your faith has been restored and appreciate your feedback.


  • 5

    Stress free purchase

    By Garry P on 22 October 2018 | Verified purchase

    I bought a Jaguar XKR from Auto Options Direct and found them very friendly helpful and nothing was to much trouble. The car was presented well and very good value for money, I will certainly be recommending them to family and friends.

    Reply from Auto Options Direct Ltd on 26/11/18

    Thank you for your feedback Garry, it's great to hear. We do always try to make purchases easy and hassle free and I'm glad that came across.


  • 5

    Audi S5 V8

    By KRISTIAN H on 19 October 2018 | Verified purchase

    What a wonderful experience. A knowledgeable team, very helpful and never felt pushed or under pressure to buy. They have a great selection of sports cars and have clearly only chosen the very best examples. All in all, a very trustworthy business and one I will return to for future purchases. Forget all your preconceived ideas of car dealers and go and visit these guys for a refreshing car buying experience. Thank again

    Reply from Auto Options Direct Ltd on 26/11/18

    Thank you for sharing your experience Kristian, that's really great feedback. We're glad our stock profile impresses and we look forward to helping you find your next vehicle, though I doubt you'll be getting bored of your Audi S5 for a long while yet :)


  • 5

    Our purchase of a Maserati Granturismo

    By Danny S on 01 September 2018 | Verified purchase

    I would thoroughly recommend these guys, no pressure sales and all the info upfront, our Maserati was well prepared and I believe excellent value for money! This is the garage you could recommend a novice buyer and be assured he or she will be well looked after. Big thanks to you both!


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Auto Options Direct Ltd

Telephone:
07701 012290 01252 878331

Opening times

Monday 09:00 - 18:00
Tuesday 09:30 - 17:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:30 - 18:00
Sunday 11:00 - 17:00

Auto Options Direct Ltd

Address:
UNIT 7A VULCAN WAY,
SANDHURST,
BERKSHIRE,
GU47 9DB